Mission: provide an overall, promptly and high quality technical support and after sales service.

High quality and excellent after sales service is the most important promise to all of our customers. As we all know, EAM system plays an important role in enterprise’s assets management. So, our after sales service for EAM turns to be particular important. This is why we attach importance to after sales service. We would like to know the further demands of our customers, so we set up our professional service team to improve the quality of our after sales service.

Service System
Our professional service team, which can serve our customers concentrated, swiftly and efficiently, will make sure the EAM system run continuously, smoothly and efficiently.
You can find our after sales service in the training, checking & accepting, and technical support. Whole process monitoring & managing of customer service is achieved in a very real sense.
All documentations and files are gathered, numbered, classified and saved in the name of different enterprises. At the same time, our software products will be summarized, assessed and improved after the checking and accepting according to the preserved documentations. All of these will help us to provide better service for our customers in the future.

After Sales Service Contents and Mode

The aim of after sales service is to make EAM system run smoothly and develop the management and supporting functions to equipment files, equipment operation as well as equipment maintenance. Meanwhile, after sales service plays an important role in assuring the quality of information projects. The quality of after sales service will affect the success of the project directly. It is also one of the important parts of customer management.

Service mode

1. Technical consulting
2. Hot line 
3. Internet remote maintaining
4. On-site maintaining

Explanation of service modes:

1. Technical consulting
Lifelong technical consulting service will be offered. It includes new product notifying, suggestions for system upgrade, technical plans, and long term plan for the product. We are looking forward to establishing a long and stable cooperation relationship with our customers.
2. Hot line
We offer hot line service to our customers. They could get help through the authorized hotline. Hotline service includes questions answering, breakdown eliminating and so on. We will take minutes of every conversation and all the records will be classified and saved. Also, we will send all the materials to the certain contact regularly.
3. Internet remote maintaining
We offer internet remote maintaining. EAM system bases on B/S structure. With the IP address and the authorization of the system, we could maintain and manage the system through internet. It can diagnose the system and eliminate the breakdowns swiftly, and then, system can run stably and smoothly.
4. On-site maintaining
We offer on-site maintaining. If the breakdown can not be solved through the hotline or remote maintaining, we will send our professional service team to the on-site. This is to ensure the breakdown will be solved swiftly, comprehensively, and thoroughly.